1. To teach a team or team leaders the factors that should be
considered in selecting the best solution to a problem.
2. To teach a team or team leaders a process for deciding among
various alternative solutions to a problem.
Works best with an intact team of 4 to 12 people or in a team training
workshop of up to 20 people.
1 to 2 hours
With an intact team, a round or rectangular table and chairs. In a
training workshop, groups of tables and chairs spread out around the
1. A copy of the Rating Scales for each person.
2. A copy of the Problem Solution Worksheet for each person.
3. Easel, flipchart, and markers.
1. This activity takes place after a team has generated several
solutions to a problem.
2. Distribute a copy of the Problem Solution Worksheet to each
person. Tell the team to write a brief description of each solution
in the left column of the worksheet. If necessary, explain what is
meant by each of the factors across the top of the worksheet.
Special attention should be given to types of typical costs (labor,
materials) and benefits (costs reduction, quality improvement).
3. Post the totals for each solution on a flipchart. Lead a discussion
on each of the solutions by focusing on the relative importance of
each of the factors.
4. Move the discussion toward a consensus on one solution.
Suggest that the next step will be the development of an action
plan for implementing the solution.