141
36
Selecting a
Problem Solution
PURPOSE:
1. To teach a team or team leaders the factors that should be
considered in selecting the best solution to a problem.
2. To teach a team or team leaders a process for deciding among
various alternative solutions to a problem.
GROUP SIZE:
Works best with an intact team of 4 to 12 people or in a team training
workshop of up to 20 people.
TIME:
1 to 2 hours
PHYSICAL
SETTING:
With an intact team, a round or rectangular table and chairs. In a
training workshop, groups of tables and chairs spread out around the
room.
MATERIALS:
1. A copy of the Rating Scales for each person.
2. A copy of the Problem Solution Worksheet for each person.
3. Easel, flipchart, and markers.
PROCESS:
1. This activity takes place after a team has generated several
solutions to a problem.
2. Distribute a copy of the Problem Solution Worksheet to each
person. Tell the team to write a brief description of each solution
in the left column of the worksheet. If necessary, explain what is
meant by each of the factors across the top of the worksheet.
Special attention should be given to types of typical costs (labor,
materials) and benefits (costs reduction, quality improvement).
3. Post the totals for each solution on a flipchart. Lead a discussion
on each of the solutions by focusing on the relative importance of
each of the factors.
4. Move the discussion toward a consensus on one solution.
Suggest that the next step will be the development of an action
plan for implementing the solution.
50 Activities for Team Building
142
36
Selecting a Problem Solution
(continued)
VARIATIONS:
1. Each person completes the worksheet prior to the session.
2. In a team training session, case materials using a simulated
problem and possible solutions can be created for this exercise.
50 Activities for Team Building
143
It also results in some
significant negative
impacts.
It also results in some
negative impacts.
It also results in
additional positive
impacts.
It also results in some
additional significant
positive impacts.
Secondary
Impacts
1.
2.
3.
4.
It will be more than 6
months before
benefits are seen.
It will be 3 to 6
months before
benefits are seen.
It will be 1 to 3
months before
benefits are seen.
Benefits will be seen
in less than 30 days.
Time
1.
2.
3.
4.
It will be very difficult
to implement.
It will be difficult to
implement.
There will be a few
obstacles to putting it
into practice.
It can be easily put
into practice.
Ease of
Implementation
1.
2.
3.
4.
The cost will be very
high.
The cost will be high.
The cost will be low.
There will be no
added cost.
Cost
1.
2.
3.
4.
The expected
benefits will be
minimal.
The expected
benefits will be good.
The expected
benefits will be very
good.
The expected
benefits will be
outstanding.
Rating Scales
Benefits
1.
2.
3.
4.
DIRECTIONS:
1. Prior to rating the solutions, discuss the categories as they relate to the problems to make sure that everyone is clear
about their meaning.
2. List the solutions in the column to the left. It is assumed that they all adequately solve the problem.
3. Using the above scales, rate each problem in the five categories and compute the total.
4. Develop a team score for each solution by sharing your individual ratings for each category and then computing a
total. (It may be useful to post the ratings on a flipchart and then discuss the reasons for each rating.)
5. Circle the highest rated solution and proceed to the preparation of an action plan.
50 Activities for Team Building
145
Total
Secondary
Impacts
Time
Ease of
Implementation
Cost
Benefits
Problem Solution Worksheet
Solution
Description
1
2
3
4
5

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