1. To learn the five modes of dealing with conflict.
2. To identify your team’s dominant conflict mode.
3. To improve your team’s ability to use the collaborative mode.
Works best with an intact team of 4 to 8 people. Can be adapted for
use in a team training workshop with a larger group.
With an intact team, a conference table and chairs.
1. Copies of Conflict Management Mode chart and Conflict
Management Mode definitions for each person.
2. Easel, flipchart, and markers.
1. Explain the purpose of the activity. Distribute a copy of the Conflict
Management Mode. Review and explain each method of dealing
with conflict. Ask the team for examples of each method.
2. Working individually, each team member plots his or her
perception of the team’s dominant mode on the grid.
3. The leader draws a large copy of the grid on the flipchart. Each
person places a dot on the grid indicating his or her perception of
the team’s conflict mode. The team discusses the various
4. The session concludes with a consensus on ways the team can
move toward collaboration as the team’s dominant mode of