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9
Crossed Lines
D
ESCRIPTION This activity uses one of the basic ideas from Transac-
tional Analysis (TA) to consider why communication
between people is sometimes more difficult than
expected.
OBJECTIVES By the end of this activity, participants will:
• Understand the concept of ego states.
• Be able to analyze transactions between people in
terms of ego states.
• Be able to identify transactions that are “smooth”
and those that are not.
• Be able to improve interpersonal communications.
PARTICIPANTS • 6 to 20 participants
• Any type, although the technique’s application is
most likely to be of practical benefit to managers and ...