
It Looks Like This
177
METHOD
AND NOTES
(concluded)
Step 8: Ask the group whether they have experienced
communication breakdowns in the workplace similar
to the one demonstrated in this exercise. Discuss the
implications for both giver and receiver of instructions.
• Group members can usually think of instances
when, for some reason, they have been reluctant to
confess that they have not understood instructions
from others.
• Most people can also think of occasions when they
have left a situation thinking they have been
understood, only to find out later that the receiver of
their communication had misunderstood all or part
of the instructions, ...