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Introduction
here are a number of key features common to all supervisory jobs,
regardless of technical skill, company background, or type of organi-
zation. The activities in this manual cover the following areas:
• Understanding the job
• Using supervisory management tools such as planning, organizing,
and directing; agreeing to objectives; setting standards of perform-
ance; selecting priorities; and problem solving
• Making decisions without your own company’s framework of per-
sonnel policies, procedures, and practices
• Dealing with people and motivation
• Communicating
• Running meetings
Using the Manual
Select activities that ...