The following notes for the new trainer are also relevant to the experi-
enced trainer and provide the basis for making the most of a successful
training course.
Before the Course
Identifying training needs. The successful trainer starts by identifying a
need. There is no point in providing training that no one wants. There are
many ways to determine training needs, but by far the simplest is to ask
“the customer.” Needs are often highlighted during formal appraisal
reviews, but if your company does not have a formal appraisal procedure,
you can find out ...
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