50 Activities for Conflict Resolution

50 Activities for Conflict Resolution

by Jonamay Lambert, Selma Myers
Released January 1999
Publisher(s): HRD Press
ISBN: 9780874254983

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Book description

Part of our best-selling 50 Activities series! Comes complete with learning objectives, facilitator guidance, and reproducible materials.

Training Objectives:

  • Help individual's determine their conflict resolution style

  • Determine the role conflict plays in the workplace

  • Improve interpersonal communication in the workplace

  • Help individuals overcome concerns about conflict.

    • Training Methods:

  • Interactive exercises

  • Role plays

  • Self-assessments

  • Mini case studies

  • Self-reflection exercises.

    • Activities take between 5 and 50 minutes to complete.

    Table of contents

    1. 50 Activities for Conflict Resolution
      1. Copyright
      2. About the Authors
        1. Jonamay Lambert
        2. Selma Myers
      3. Preface
      4. Introduction
        1. Part 1—Group Learning
        2. Part 2—Independent Study
      5. Part 1
        1. CHAPTER I: EXPLORING CONFLICT
          1. Defining Conflict: Where Do You Stand?
          2. Two Responses to Conflict: Fight or Flight
          3. How Can We Both Win? A Quick Demonstration
        2. CHAPTER II: KNOW YOURSELF (1/5)
        3. CHAPTER II: KNOW YOURSELF (2/5)
        4. CHAPTER II: KNOW YOURSELF (3/5)
        5. CHAPTER II: KNOW YOURSELF (4/5)
        6. CHAPTER II: KNOW YOURSELF (5/5)
          1. Individual Conflict Styles: A Zoological Approach
          2. Identifying Helpful Communication Styles
          3. I Lose—You Lose
          4. Approaches to Conflict: Role-Play Demonstration
          5. When Conflict Creates Stress, Don’t Just Stand There!
          6. Introduction to Listening: A Self-Inventory
        7. CHAPTER III: UNDERSTANDING CONFLICT (1/3)
        8. CHAPTER III: UNDERSTANDING CONFLICT (2/3)
        9. CHAPTER III: UNDERSTANDING CONFLICT (3/3)
          1. Tug of War or Peace
          2. Red Flags
          3. Benefits and Barriers: Exploring Third-Party Intervention
          4. Mismatched? Are You Reading the Nonverbal Clues?
          5. Constructive or Destructive Conflict: Lessons to Be Learned
        10. CHAPTER IV: VALUES AND PERCEPTIONS (1/3)
        11. CHAPTER IV: VALUES AND PERCEPTIONS (2/3)
        12. CHAPTER IV: VALUES AND PERCEPTIONS (3/3)
          1. Gaining a Different Perspective
          2. Assumptions: Who Needs ‘Em?
          3. The Big Bad Wolf. Or Is It?
          4. Portrait of a Peacemaker
        13. CHAPTER V: RESOLVING CONFLICT SITUATIONS (1/6)
        14. CHAPTER V: RESOLVING CONFLICT SITUATIONS (2/6)
        15. CHAPTER V: RESOLVING CONFLICT SITUATIONS (3/6)
        16. CHAPTER V: RESOLVING CONFLICT SITUATIONS (4/6)
        17. CHAPTER V: RESOLVING CONFLICT SITUATIONS (5/6)
        18. CHAPTER V: RESOLVING CONFLICT SITUATIONS (6/6)
          1. What Kind of Question Is That?
          2. Brainstorming: The Case of the Stolen Account
          3. Resistance. . .Options to the Rescue!
          4. Listening for the Other Person’s Point of View: Paraphrasing
          5. Third-Party Mediation
          6. Formulating Clear Agreements
          7. Curbside Conflict Resolution
      6. Part 2: Independent Study
        1. Introduction to: The Back of the Book . . . Self-Development
        2. CHAPTER I: EXPLORING CONFLICT (1/3)
        3. CHAPTER I: EXPLORING CONFLICT (2/3)
        4. CHAPTER I: EXPLORING CONFLICT (3/3)
          1. Early Takes on Conflict
          2. Exploring Sources of Conflict
          3. Self-Assessment in Dealing With Differences
          4. Analyzing a Conflict: Is It Worth Getting Into?
        5. CHAPTER II: KNOW YOURSELF (1/3)
        6. CHAPTER II: KNOW YOURSELF (2/3)
        7. CHAPTER II: KNOW YOURSELF (3/3)
          1. The Role of Values in Conflict Resolution
          2. In the Heat of the Moment
          3. Which Conflict-Resolution Style Is Yours?
          4. How to Deal with Hot Buttons
        8. CHAPTER III: UNDERSTANDING CONFLICT (1/4)
        9. CHAPTER III: UNDERSTANDING CONFLICT (2/4)
        10. CHAPTER III: UNDERSTANDING CONFLICT (3/4)
        11. CHAPTER III: UNDERSTANDING CONFLICT (4/4)
          1. Resolving a Conflict through Planning
          2. Why People Avoid Dealing with Conflict Resolution
          3. Four Conflict Resolution Styles: When to Use Each
          4. Mediation: Test Your Knowledge
        12. CHAPTER IV: VALUES AND PERCEPTIONS (1/3)
        13. CHAPTER IV: VALUES AND PERCEPTIONS (2/3)
        14. CHAPTER IV: VALUES AND PERCEPTIONS (3/3)
          1. Evaluating Your Conflict-Resolution Skills
          2. First Thoughts about Others: “Perception IQ” Quiz
          3. The Ideal Peacemaker: Can You Imagine That?
        15. CHAPTER V: RESOLVING CONFLICT SITUATIONS (1/7)
        16. CHAPTER V: RESOLVING CONFLICT SITUATIONS (2/7)
        17. CHAPTER V: RESOLVING CONFLICT SITUATIONS (3/7)
        18. CHAPTER V: RESOLVING CONFLICT SITUATIONS (4/7)
        19. CHAPTER V: RESOLVING CONFLICT SITUATIONS (5/7)
        20. CHAPTER V: RESOLVING CONFLICT SITUATIONS (6/7)
        21. CHAPTER V: RESOLVING CONFLICT SITUATIONS (7/7)
          1. Uncovering the Hidden Agenda
          2. Your Turn: A Nonjudgmental Exercise
          3. A Questionable Exercise
          4. Direct Communication: Its Use in Conflict Resolution
          5. Supportive Listening: What’s Your Score?
          6. Skills that Make a Difference
          7. Fact vs. Opinion
          8. Escalate vs. Acknowledge: The Choice Is Yours
          9. Turning Negatives into Positives
          10. Eight Different Points of View

    Product information

    • Title: 50 Activities for Conflict Resolution
    • Author(s): Jonamay Lambert, Selma Myers
    • Release date: January 1999
    • Publisher(s): HRD Press
    • ISBN: 9780874254983