50 Case Studies for Management and Supervisory Training

50 Case Studies for Management and Supervisory Training

by Alan Clardy
Released January 1994
Publisher(s): HRD Press
ISBN: 9780874259773

Read it now on the O’Reilly learning platform with a 10-day free trial.

O’Reilly members get unlimited access to books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.

Start your free trial

Book description

Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies. Based on actual, real-life situations, these exercises prepare supervisors and team leaders for the challenging problems they face in today's complex workplace.

Each case study includes:

  • Summary of the case

  • Discussion questions that evoke thought and analysis

  • Suggested solutions to the problems presented.

Table of contents

  1. 50 Case Studies for Management and Supervisory Training
    1. Copyright
    2. ACKNOWLEDGMENTS
    3. DISCLAIMER
    4. Using the Cases in This Manual
      1. The Case Studies in This Manual
      2. Using Case Studies in Training Programs
      3. Cases and Role Playing
      4. Questions and Answers About the Cases
      5. Case Report Worksheet
    5. Analyzing a Case: A General Strategy
      1. Case Analysis Guidelines
      2. Case Analysis Guidelines Worksheet
    6. An Invitation to the Reader
    7. Case Issues Index (1/2)
    8. Case Issues Index (2/2)
    9. Case 1: How come they make more than me?
      1. Background Information
      2. Case Discussion: How come they make more than me?
    10. Case 2: "She's a Smart Enough Broad"
      1. Background Information
      2. Case Discussion: "She's a Smart Enough Broad"
    11. Case 3: Improving Performance in Business Services
      1. Background Information
      2. Case Discussion: Improving Performance in Business Services
    12. Case 4: "Looney Tunes on Parade": Part 1—Getting Started on the Right (or Left?) Foot
      1. Background Information
      2. Approaching the Job of Supervisory Leadership
      3. Getting Things Under Control?
      4. Case Discussion: "Looney Tunes on Parade"—Part 1: Getting Started
    13. Case 5: "Looney Tunes on Parade": Part 2—Kicking into Gear
      1. Background Information
      2. Flares in the Night
      3. Changing the Guard
      4. Case Discussion:" Looney Tunes on Parade"—Part 2: Kicking into Gear
    14. Case 6: "Looney Tunes on Parade": Part 3—A Time for Action
      1. Background Information
      2. Post Mortems
      3. Case Discussion: "Looney Tunes on Parade"—Part 3: A Time for Action
    15. Case 7: Mary Corey
      1. Background Information
      2. Case Discussion: Mary Corey
    16. Case 8: Shipping and Receiving
      1. Background Information
      2. Case Discussion: Shipping and Receiving
    17. Case 9: They Came from Docu-Max
      1. Background Information
      2. Case Discussion: They Came from Docu-Max
    18. Case 10: He's Just Not the Same
      1. Background Information
      2. Case Discussion: He's Just Not the Same
    19. Case 11: Special Checking Is Handed a Loss
      1. Background Information
      2. Case Discussion: Special Checking Is Handed a Loss
    20. Case 12: Beverly Comes Full Circle
      1. Background Information
      2. Back to the Beginning: Bob Watson
      3. Beverly Becomes Supervisor
      4. Case Discussion: Beverly Comes Full Circle
    21. Case 13: It Was Really So Simple
      1. Background Information
      2. Case Discussion: It Was Really So Simple
    22. Case 14: Pain in Claims
      1. Background Information
      2. Case Discussion: Pain in Claims
    23. Case 15: Don't Let Her Get Behind You: Part 1—Making Adjustments—NOT!
      1. Background Information
      2. Part 2—Betty's Ears Were Burning
      3. Part 3—The Ice Breaks
      4. Case Discussion: Don't Let Her Get Behind You
    24. Case 16: Kathy Showers
      1. Background Information
      2. Case Discussion: Kathy Showers
    25. Case 17: Forgetting Claims
      1. Background Information
      2. Case Discussion: Forgetting Claims
    26. Case 18: Answering the Phone
      1. Background Information
      2. Case Discussion: Answering the Phone
    27. Case 19: Good News, Bad News: Part 1—The $3.75 Mistake
      1. Background Information
      2. Case Discussion: Good News, Bad News
    28. Case 20: Good News, Bad News: Part 2—Judy, Judy, Judy
      1. Background Information
      2. Case Discussion: Good News, Bad News
    29. Case 21: Good News, Bad News: Part 3—The Storm Breaks
      1. Background Information
      2. Case Discussion: Good News, Bad News
    30. Case 22: Conflict in Customer Service
      1. Background Information
      2. Case Discussion: Conflict in Customer Service
    31. Case 23: Don't Let an Old Flame Die
      1. Background Information
      2. Case Discussion: Don't Let an Old Flame Die
    32. Case 24: The Contradiction of Business
      1. Background Information
      2. Case Discussion: The Contradiction of Business
    33. Case 25: Problems Behind the Counter
      1. Background Information
      2. Case Conclusion
      3. Case Discussion: Problems Behind the Counter
    34. Case 26: Wanted: Good Secretary
      1. Background Information
      2. Case Discussion: Wanted: Good Secretary
    35. Case 27: Another Staff Meeting
      1. Background Information
      2. Case Discussion: Another Staff Meeting
    36. Case 28: The Case in Case Analysis
      1. Background Information
      2. Case Discussion: The Case in Case Analysis
    37. Case 29: A "No" in the Field
      1. Background Information
      2. Case Discussion: A "No" in the Field
    38. Case 30: Buddy Jefferson
      1. Background Information
      2. Case Discussion: Buddy Jefferson
    39. Case 31: A Wet Pain in the Neck
      1. Background Information
      2. Case Discussion: A Wet Pain in the Neck
    40. Case 32: "Well, excuuuse me!"
      1. Background Information
      2. Case Discussion: "Well, excuuse me!"
    41. Case 33: The "B" Is Back
      1. Background Information
      2. Case Discussion: The "B" Is Back
    42. Case 34: Accidents Happen: Part 1—Selecting the Best
      1. Background Information
      2. Part 2—Learning the Ropes?
      3. Part 3—An Explosive Problem
      4. Case Discussion: Accidents Happen (1/2)
      5. Case Discussion: Accidents Happen (2/2)
    43. Case 35: A Leadership Challenge
      1. Background Information
      2. Case Discussion: A Leadership Challenge
    44. Case 36: It Was Either Some Dress or Some Stain
      1. Background Information
      2. Case Discussion: It was Either Some Dress or Some Stain
    45. Case 37: Bad News in Budgets
      1. Background Information
      2. Case Discussion: Bad News in Budgets
    46. Case 38: Out of Control
      1. Background Information
      2. Case Discussion: Out of Control
    47. Case 39: What a Waste of Time
      1. Background Information
      2. Case Discussion: What a Waste of Time
    48. Case 40: Getting a Fair Hearing
      1. Background Information
      2. Case Discussion: Getting a Fair Hearing
    49. Case 41: Who's telling the truth?
      1. Background Information
      2. Case Discussion: Who's telling the truth?
    50. Case 42: Shouting for Results
      1. Background Information
      2. Case Discussion: Shouting for Results
    51. Case 43: Fixing Things Over Dinner
      1. Background Information
      2. Case Discussion: Fixing Things Over Dinner
    52. Case 44: A System's Migration to New Skills
      1. Background Information
      2. Case Discussion: A System's Migration to New Skills
    53. Case 45: The Worst Part Was That She Often Was Right
      1. Background Information
      2. Case Discussion: The Worst Part Was That She Often Was Right
    54. Case 46: Lighting a Fire
      1. Background Information
      2. Case Discussion: Lighting a Fire
    55. Case 47: Caught in the Act: Part 1—A New Man on Deck
      1. Background Information
      2. Part 2—Stopping the Flow
      3. Part 3—Finishing the Story
      4. Case Discussion: Caught in the Act
    56. Case 48: Look Out Ahead
      1. Background Information
      2. Case Discussion: Look Out Ahead
    57. Case 49: A Problem in Security: Part 1—B. L.'s Style: The Legend Grows
      1. Background Information
      2. B.L.'s Style: The Legend Grows
      3. Part 2—B.L. in Operation
      4. Part 3—A Problem in Security
      5. Case Discussion: A Problem in Security (1/2)
      6. Case Discussion: A Problem in Security (2/2)
    58. Case 50: Who, me?: Part 1—What a Surprise
      1. Background Information
      2. Part 2—Why me? (1/2)
      3. Part 2—Why me? (2/2)

Product information

  • Title: 50 Case Studies for Management and Supervisory Training
  • Author(s): Alan Clardy
  • Release date: January 1994
  • Publisher(s): HRD Press
  • ISBN: 9780874259773