Nancy Friedman is president of Telephone Doctor®, an International customer service training company, based in St. Louis, Missouri. Nancy is a featured speaker at association meetings and corporate gatherings around the world. She has appeared on OPRAH, The Today Show, CNN, Good Morning America, and CBS This Morning. Her articles have been published in the Wall Street Journal, USA Today, as well as hundreds of other radio, TV, and print outlets. For more information, log onto the Telephone Doctor® Web site at www.telephonedoctor.com, or call 314-291-1012.