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54 Golden Nuggets: The Best of the Telephone Doctor by Nancy Friedman

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5 Common Threadsof Customer Service

The Telephone Doctor surveys show that there are five common threads in customer service, and they are not all good. Below are the big five common threads that can hurt your business.

1Customers won’t go back.

Most customers put a big red “X” on the company.

2Customers have the memory of an elephant.

Most customers don’t forget…ever!

3Stunned silence.

Most customers can’t believe the poor service they have had.

4Customers will tell all who will listen.

It’s free advertising. Unfortunately, it’s the wrong kind.

5Customers LOVE to vent.

Most customers like to get the bad experience off their chest. It’s almost cathartic.

Don’t let your customers vent about you.

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