The Telephone Doctor surveys show that there are five common threads in customer service, and they are not all good. Below are the big five common threads that can hurt your business.
|1||Customers won’t go back.
Most customers put a big red “X” on the company.
|2||Customers have the memory of an elephant.
Most customers don’t forget…ever!
Most customers can’t believe the poor service they have had.
|4||Customers will tell all who will listen.
It’s free advertising. Unfortunately, it’s the wrong kind.
|5||Customers LOVE to vent.
Most customers like to get the bad experience off their chest. It’s almost cathartic.
Don’t let your customers vent about you.