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54 Golden Nuggets: The Best of the Telephone Doctor by Nancy Friedman

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10 Best CustomerService Techniques

Most of us think we’re pretty good at customer service. We get up in the morning…get ready for our jobs…drive to the office…get a parking space—sometimes close in, sometimes far out—walk into the office…grab a cup of coffee…sit down at our desk…and then: ring, ring, ring. Our phones start. It’s usually a customer. If you’re in the customer service business (and who isn’t these days?), whether it’s for external or internal customer service, your day is spent trying to please someone. Somehow, we’re all customers in one way or another. I’ve been training corporations on customer service for many years and during that time have found out what the customer likes best. Here are our Telephone Doctor’s 10 Best Customer ...

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