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54 Golden Nuggets: The Best of the Telephone Doctor by Nancy Friedman

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10 Things YourCustomers Won’tTell You, But We Will

Most business owners know that customers will walk—take their business elsewhere if they’re not treated as they’d like to be. But how does a business owner find out what the customer really likes or dislikes?

Well, as the Telephone Doctor, we have learned from your customers what they won’t tell you. Here are 10 things only your best friend will tell you (by the way, that would be us…the Telephone Doctor.)

1“Nobody greeted me when I walked into your store. No one said, ‘Hello,’ no one asked if they could help me, and no one said goodbye when I walked out. Well, at least I wasn’t any trouble.”
2“Your sales staff looked tired. Yea, they did. Otherwise why wouldn’t they greet me with a big smile ...

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