There’s rarely a program I present that someone doesn’t ask me if smiling is really that important, either on the phone or in person. People actually ask me: “Nancy, can you really hear a smile?” Yes, Virginia, you can really hear a smile. And your caller can hear the lack of a smile as well.
So this is an article about smiling and the reasons for it. Now, if you happen to already be a smiler, you might want to pass this article on to someone who isn’t or doesn’t know that you can hear a smile.
First, let’s see the word smile from Webster’s Dictionary:
smile: To smile, be astonished; to have or take on a facial expression, showing pleasure, amusement, affection, friendliness, irony, etc…. and characterized by an upward ...