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54 Golden Nuggets: The Best of the Telephone Doctor by Nancy Friedman

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Retailing Woes Easily Fixedwith Seven Simple CustomerService Training Tips

Some companies blame their customer service problems on part-time help. Saying that the part-timers are just that—“part-timers.” They don’t want to take responsibility. They don’t want to take ownership. They just want to take the money and run. They can’t wait to get off work.

No matter how your customers come to you, in person or on the phone, ask yourself what type of customer relations training you have. And if there’s not one, think again.

“Gee, Nancy, I’m so busy doing other things. There’s just no time for this type of training. We’re just too busy to stop and train.” Too busy to be nice? Too busy to teach your employees customer service? Think again.

It’s up to ...

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