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54 Golden Nuggets: The Best of the Telephone Doctor by Nancy Friedman

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Have You Called You Yet?

If you’re in business—and haven’t taken the time to call up and ask for yourself, a service, or your product—that’s your first assignment from the Telephone Doctor. You need to do just that. We cannot fix what we do not know.

Not to know how your customers are being handled is a cardinal sin. Call your business and see how your customers are treated. If you’re satisfied fine, but I can tell you after years of interviewing and working with thousands of large and small business owners, very few are satisfied with how their phones are answered.

Do we take phone answering for granted? Sure we do. Hey, Helen’s not here today, get someone in here to grab the phones. Get someone in here? To grab the phones? There’s not a business ...

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