Years ago, I was at a very well-known hotel in Atlantic City. From the moment I checked in, I knew something wasn’t right. In fact, it was all wrong.
The check-in process was so very unpleasant—from no smiles, to not talking to me, to the bellman complaining how bad things were. This unpleasantness continued throughout my stay. It was one of those bad dream experiences.
Determined to find out what was wrong, since I couldn’t believe a place so revered could be that bad, I searched up and down the hall looking for any employee I could talk to about the situation. None were to be found: not a housekeeper, not a security guard, no one.
I went to the business floor, where I felt surely someone in “authority” would ...