Chapter 31

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Volunteers Versus Employees

I often hear senior CEOs asking, “What’s the deal with the people who work in my company these days? The generations X, Y, next, and millennials? They just aren’t committed to their jobs like we were. And they expect things to come along with work—free—that never crossed our minds. It can’t all be due to video games and bad parenting.”

The actual diagnosis is pretty simple. It’s both of us—the older generations and the younger generations—together. We sometimes appear like oil and water. Helium and a spark.

Older Versus Younger Thinking

From the senior CEO side, some of us continue to see the people who ...

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