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7 Principles of Conflict Resolution, The
book

7 Principles of Conflict Resolution, The

by Louisa Weinstein
August 2018
Intermediate to advanced content levelIntermediate to advanced
232 pages
4h 53m
English
FT Publishing International
Content preview from 7 Principles of Conflict Resolution, The

CHAPTER 2

THE LANGUAGE OF EARLY CONFLICT RESOLUTION

The language we use in a conflict situation can determine the escalation (or otherwise) of that situation. It is the difference between ‘We’ve got a real fight on our hands’ and ‘We need to look at how we can work this out’. In particular, the language we use will need to strike the balance between acknowledging the issue and turning the existence of the conflict itself into a problem, thereby transforming it into something bigger than it actually needs to be.

Timing can be everything in resolving a conflict. The earlier the conflict can be addressed, the more opportunities for resolution and creative solutions there are available. At the same time, early stage conflicts or disagreements ...

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Publisher Resources

ISBN: 9781292220949