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7 Principles of Conflict Resolution, The
book

7 Principles of Conflict Resolution, The

by Louisa Weinstein
August 2018
Intermediate to advanced content levelIntermediate to advanced
232 pages
4h 53m
English
FT Publishing International
Content preview from 7 Principles of Conflict Resolution, The

CHAPTER 5

PRINCIPLE 2: TAKE CONTROL OF YOUR RESPONSE

This principle is most useful when you feel out of control – either of the situation or your response to it. In these situations it allows you to take control before reacting or to regain control when your initial reaction is leading you in an unhelpful direction. Essentially, it enables you to get back in the driving seat.

I should highlight that this is not about taking control of the other person but taking our control of our influence over what happens next.

Most of us have a gut reaction to a conflict situation. This reaction is likely to be fuelled by instinct and, by definition, will not be considered or thought through. More often than not, we react to the situation without thinking ...

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Publisher Resources

ISBN: 9781292220949