Skip to Main Content
7 Principles of Conflict Resolution, The
book

7 Principles of Conflict Resolution, The

by Louisa Weinstein
August 2018
Intermediate to advanced content levelIntermediate to advanced
232 pages
4h 53m
English
FT Publishing International
Content preview from 7 Principles of Conflict Resolution, The

CHAPTER 7

PRINCIPLE 3: APPLY THE RESOLUTION FRAMEWORK FOR DIFFICULT CONVERSATIONS (STAGE 2)

Stage 2: Having the conversation

Although we can never fully anticipate what will happen in a conversation and how we or the other person will respond, the preparation should have ensured that we have done enough to be able to focus on what is in front of us. Having prepared, we will be less likely to be worrying about information we do not have to hand or to be thinking on the spot about priorities. We will also have done some emotional groundwork.

This chapter provides the tools to build on that work during the conversation and to respond to bumps in the road that may occur during it.

It is helpful to bear in mind that the emphasis on listening and ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

The Dynamics of Conflict: A Guide to Engagement and Intervention, Second Edition

The Dynamics of Conflict: A Guide to Engagement and Intervention, Second Edition

Bernard Mayer
The Conflict Resolution Toolbox, 2nd Edition

The Conflict Resolution Toolbox, 2nd Edition

Gary T. Furlong, Christopher W. Moore

Publisher Resources

ISBN: 9781292220949