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7 Principles of Conflict Resolution, The
book

7 Principles of Conflict Resolution, The

by Louisa Weinstein
August 2018
Intermediate to advanced content levelIntermediate to advanced
232 pages
4h 53m
English
FT Publishing International
Content preview from 7 Principles of Conflict Resolution, The

CHAPTER 8

PRINCIPLE 4: MANAGE THE RESOLUTION – THE SOFT MEDIATION ASSIGNMENT

This chapter will take you through the process of supporting two parties to resolve a relatively low-level conflict by adopting the role of ‘resolution agent’. As well as suggesting tools to practise, it will give you principles to work to. It is very unlikely that you will work to all the stages of the ‘assignment’ at once. Take your time and be prepared to ask for help. Broadly, we will cover the following stages of resolving low-level disputes as follows:

Introducing the “Resolution agent”

The role of the resolution agent

Often, parties involved in a dispute refer to a third party for assistance ...

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Publisher Resources

ISBN: 9781292220949