Conclusion
HEURISTICS HELP ANSWER THE QUESTION WHAT SHOULD I DO next? They clear the fog and provide a way forward. They are essential when the problem can’t be solved with a plan, when the plan turns out to be insufficient, when understanding everything isn’t possible, and when uncertainty and the possibility for novel approaches are elemental. Sounds a lot like complex change.
When you start any change, remember Rule 1: Strive for congruence. Whether you are initiating a change, on the receiving end of one, or supporting others through organizational change, this is a good place to start. Congruence enables connection, communication, problem-solving, and creativity. When you feel frustrated or angry or want to assign blame, come back to this: ...
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