The 70-685: Enterprise Desktop Support Technician training course is ideal for the IT support staff responsible for day-to-day troubleshooting of the end-user devices running on Microsoft Windows. The course enhances the students’ knowledge of Windows XP and Windows Vista so that they are able to work on Windows 7 as Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The ultimate goal of this training is to enable the candidates to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 environment.
The course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista and want to work as Windows 7 Enterprise Desktop Support Technicians (EDSTs). The course is based on the official exam contents of the 70-685 exam and prepares the candidates for the same. The certification exam is the final requirement for the Enterprise Desktop Support Technician (EDST) professional credential.