To my dear friends at AMACOM Books, especially CEO Hank Kennedy and Executive Editor Christina Parisi. Thank you for your continued friendship and faith in me.

To my friends and business associates who added untold value to the development of this book as it made its way through the various rounds of editing: Dick Kaumeyer, principal of the Kaumeyer Consulting Group; Ann Kotlarski, senior litigation partner at Seyfarth Shaw LLP; Barry Nadell, president of Nadell Investigations; Larry Comp and Terry Lauter, principals of LTC Performance Strategies (formerly Humanomics, Inc.); Heather Hand, vice president of human resources for Intuitive Surgical, Inc.; and Peter Shapiro, vice president of human resources at ElectroRent Corporation—you’ve ...

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