Introduction: The Parable

Once upon a time, there was a general manager in a downtown high-rise who had the final say over all new hires at her location. Although she realized how critical it was to identify and hire the best and the brightest talent for her firm, she really didn’t like interviewing all that much. First, she felt fairly uncomfortable having to ask all the questions and direct the whole conversation. (Those moments of awkward silence bothered her most.) Second, she wasn’t always sure of how to interpret a candidate’s responses, but she felt that digging deeper was inappropriate lest she be accused of prying. Third, and most important, she really resented the fact that job applicants were so schooled and rehearsed in their responses. ...

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