November 2020
Beginner to intermediate
250 pages
7h 41m
English
Content preview from 97 Things Every SRE Should Know
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Chapter 29. How to Change Things
Joan O’Callaghan
As an SRE, you might be trying to push through an initiative that you know is for the good of the company but cannot get it done without buy-in or effort from other teams—and right now, you’re not getting either.
“While in theory we support you, we don’t have the bandwidth to facilitate. Maybe next quarter.”
“That change is unnecessary, it’s fine as it is.”
How can you push this change through? First, this change must be worth it to you. Do not go to all this effort for something you are ambivalent about. It must also have big-picture improvements, and the timing must work.
If you can’t convince your manager that this change is worth it, stop now and pick another battle. It won’t happen soon. Back down with grace and revisit it in six months or whenever anything happens that decreases the resistance. Your manager is constantly assessing employee time versus task value, so respect their decision.
Next step: go up. You and your manager need to have a meeting with the level above your manager, such as with your director.
Explain why you want to do this now.
List the benefits, risks, and probabilities of the change.
Be ready to discuss impacts.
Be ready to compromise.
Discuss why other teams will protest.
List risks if we don’t make this change.
Have a testing and deployment plan.
Have rollback steps.
If they agree with the ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.