November 2020
Beginner to intermediate
250 pages
7h 41m
English
Content preview from 97 Things Every SRE Should Know
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Chapter 62. Sneaking in Your DevOps Deliciously
Vinessa Wan
People are surprised when I talk about DevOps at the New York Times. I mean, we’re over 100 years old. How did we do it? Driving culture change means you have to be viciously devoted to the cause. Taking every opportunity to champion the value, even if it means being sneaky about it. Any parent who snuck vegetables into their child’s food knows what I’m talking about.
Maybe this seems deceptive. I mean, shouldn’t we just be open that we’re all going to be committed to reliability and just have our leadership know to prioritize it? Sure, in a perfect world, that’s true, but driving culture change means you have to be not just passionate about the vision but also patient enough to know that folks will need training wheels for a while.
A DevOps culture means it’s ingrained in everything we do. It’s not just treating it as something special, but having it become a part of our DNA. This is why we shaped our election’s readiness efforts—including that election needle everyone on the planet has heard about—to focus not just on a single night, but rather on how to lay groundwork for creating an operationally mature organization.
Instead of listing applications, we started with identifying key workflows, or key user experiences. Our users, or internal customers as we refer to them internally, are the Newsroom, Readers, ...
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