November 2020
Beginner to intermediate
250 pages
7h 41m
English
Content preview from 97 Things Every SRE Should Know
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Chapter 68. The Order of Operations for Getting SLO Buy-In
David K. Rensin
As the person driving your team, organization, or company toward the adoption of SLIs, SLOs, and error budgets, you will have to do a fair amount of convincing. For some people, the basic arguments for SLOs will run counter to the goals they have set for themselves and their teams. Others will want to prioritize feature velocity ahead of reliability work, and still others will doubt that the company is mature enough or good enough really to adopt these principles and techniques.
It’s important to realize now that the benefits of adopting an SLO-based approach will not be self-evident to everyone and that you will have to do a fair amount of patient explanation. Let’s build a game plan to get everyone on board. Like most things in engineering, the order of operation is important.
Based on experience, here’s my suggestion for the order in getting buy-in:
- 1. Engineering and operations
- Your first step is to get both the engineering and operations teams on board with SLOs. This should be reasonably straightforward because SLIs, SLOs, and error budgets offer real benefits to each group. Their mutual agreement to the principles of SLOs is essential to getting other teams on board. Note that I said principles. The implementation details (error budget policies, SLO targets, etc.) will be negotiated later. ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.