November 2020
Beginner to intermediate
250 pages
7h 41m
English
Content preview from 97 Things Every SRE Should Know
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Chapter 75. Helping Leaders Prioritize On-Call Health
Caitie McCaffrey
You understand that on-call health is a critical feature of running a successful service. You are an individual contributor or dev lead who has done your homework. You have read the articles, seen the talks, followed hashtags like #oncallselfie, and always send #hugops to your friends working at other companies during major outages. Or perhaps you have learned the benefit of on-call health the hard way, by being on a team with a horrific on-call experience. There’s just one problem: your leadership team does not seem to value on-call health as much as you do. So how do you help leadership understand that on-call health is just as important as any feature?
Bring Quantitative Data
Help your leadership understand the impact of on call on your team by bringing hard data. Charts and graphs, with trends over time, are great and can really help convey a lot of information quickly. Often, on-call health is talked about in qualitative terms; these are valid and important, but it can be difficult for a lead, who has less day-to-day context, to assess the impact on call has on a team. However, there are quantitative metrics that can be measured as well. (See Chapter 74.)
It is much easier for leaders to understand the impact of indisputable metrics, such as that the on-caller was paged every night this week ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.