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A Blueprint for Better Banking: Svenska Handelsbanken and a proven model for more stable and profitable banking by Niels Kroner

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6: Culture and Incentives

One of the difficult things in banking is to distinguish prudence from timidity. If a bank does not take part in a fast growing, profitable market where its competitors are raking in money, is that a sign of admirable caution or being too conservative and undynamic? It is a question that applies to individual people within the bank but also one that investors in a bank have to ask themselves. We will first try to describe how Handelsbanken deals with this challenge internally, before looking at the communication between the bank and its investors in a separate chapter.

What the Branch Staff Say

I have talked to numerous branch managers, as well as to staff. What they say is consistent.

Self-direction

What all ...

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