As a result of a merger, your client has been placed in a challenging position. In her old role she was in charge of inspection and quality control, leading a team of three people. She presents as a dynamic and highly confident “go-getter,” but in her new role she will also have to manage two inspection supervisors and the nine inspectors who will also report to her. As part of a cultural integration and leadership development initiative, she has completed an emotional intelligence 360 assessment and one thing that everyone agreed on was that her skills in assertiveness and decisiveness were matched by her self-regard, but there wasn’t much of the openness and caring that makes a team feel ...

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