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A Coach's Guide to Emotional Intelligence: Strategies for Developing Successful Leaders by Marcia Hughes, James Bradford Terrell

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CHAPTER 2
The Business Case for Building Emotional and Social Effectiveness in Coaching
Marcia Hughes and James Terrell and Guest Author G. Lee Salmon1
In hard times, the soft stuff often goes away. But emotional intelligence, it turns out, isn’t so soft. If emotional obliviousness jeopardizes your ability to perform, fend off aggressors, or be compassionate in a crisis, no amount of attention to the bottom line will protect your career. Emotional intelligence isn’t a luxury you can dispense with in tough times. It’s a basic tool that, deployed with finesse, is the key to professional success.
HARVARD BUSINESS REVIEW (2003, P. 5)
This chapter gives you material from which you can answer the question: “What’s in it for my client?” Imagine ...

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