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A Complaint Is a Gift, 2nd Edition by Claus Møller, Janelle Barlow

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MORE PRAISE FORA Complaint Is a Gift

“Barlow and Møller reveal why a complaining customer can be a company’s most valuable asset. And they show you exactly how to get your customer back, win a lot more business, and garner positive testimonials. If success in business is important to you, you want to read this book!”

Ron Kaufman, author and Founder of UP Your Service! College

“For businesses spending an ever-increasing amount of money researching customers’ expectations, this book is a breath of fresh air. This book could have been aptly titled ‘Converting Common Sense into Business Cents.’”

Paul Clark, General Manager, Customer Services, Country Energy, Australia

A Complaint Is a Gift provides a great means for explaining how a company can ...

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