Chapter 5
The Objective Elements of Engaging People
Key Idea: As you create autonomous teams to practice improvement throughout your organization, you need to provide those teams with the capabilities to succeed.
Even in a compelling culture of improvement, appropriate leadership of small-team action is required to ensure the precise and prompt performance that industry requires. The discussion of small-team leadership began in Chapter 4, as part of the discussion of quality stations. But there is still more to be done by management and team leaders if people are going to successfully operate your base business as they join your new culture and do things they have never done before.
Before teams will commence autonomous improvement, people ...
