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Chapter 1
What’s Your Job?
In short, Lean thinking is Lean, because it provides
a way to do more and more with less and less—less
human effort, less equipment, less time, and less
space—while coming closer and closer to providing
customers with exactly what they want.
—Jim Womack and DanielJones,
Lean Thinking
Have you ever stopped to consider what your job is? Yes, yes,
I know: your title is vice president (VP) of marketing, human
resources (HR) benefits manager, or chief operating officer. But
going beyond your title, what is the essence of your job? What
aspects of your daily work create real value for your customers?
From the perspective of Lean, ...