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Chapter 5
From Bad to Good, and
From Good to Great
It is not the strongest of the species that survives,
nor the most intelligent, but the one most responsive
to change.
—Charles Darwin
Like an Air Traffic Controller
Think about the way you started your morning today. If you’re
like most people, the first thing you probably did was check
e-mail. And if you are like most people, what started out as a
well-intentioned—and brief—triage of your mail turned into
a giant time suck in which 90 minutes disappeared with your
head up your, um … , inbox before you realized it.
Or perhaps you came to work and hammered through
the budget revisions the chief financ ...