8Continuous Improvement of Quality
This chapter is about the problem-solving methodology and the tools used for analyzing problems, discovering the root causes and then devising solutions to eliminate those problems. Elimination of the problems lead to improvement of the quality of the process and quality of the products produced by them. Discovering problems or improvement opportunities in processes and making process improvements to achieve improved product quality and customer satisfaction is a non-ending, continuous process.
8.1The Need for Continuous Improvement
As has already been pointed out in previous chapters, improving product and service quality on a continuous basis is the key to improving customer satisfaction, increasing ...
Get A First Course in Quality Engineering, 3rd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
