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Chapter 4Maximizing Human Potential Accelerates Performance

Closing gaps in employees’ workplace experience accelerates business performance in terms of higher revenue, better stock performance, and improved retention.

As outlined in the previous chapters, in the emerging economy companies are under pressure to bring out the best in all their employees in order to survive and thrive. Everyone counts in a business climate defined by heightened expectations on the part of employees and customers, radical transparency, rapid change, and decentralized decision making.

To realize the full potential of all employees requires that all employees have ...

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