344 • Glossary
(b) the written authorization of client’s Outsourcing Relationship
Executive as provided in the agreement; or (c) the written autho-
rization of the applicable client Functional Service Area Manager
as provided in the agreement.
ASP: Acronym for Active Series Pages.
Audit trail: An automatic feature of computer operating systems or cer-
tain programs that creates a record of transactions relating to a
le, piece of data, or particular user.
Auditor: A Party’s internal or independent third-party auditors, such
independent third-party auditors designated by a party in writing
from time-to-time, in its sole discretion.
Authentication: Verifying the identity of a user, process, or device, oen
as a prerequisite to allowing access to resources in an information
Authorized Users: Any individual or entity authorized by client to use
the services under the agreement, whether on-site or accessing
Availability: e Actual Uptime expressed as a percentage of the
Scheduled Uptime less Excused Downtime for such Service [i.e.,
Availability % = ((Actual Uptime/(Scheduled Uptime – Excused
Downtime)) × 100)].
Available for Use: e ability of equipment, soware, applications and
data, which are used to provide the services, and for which pro-
vider is operationally responsible, to be utilized or accessed by
authorized users in accordance with normal operations and with-
out material degradation of performance.
Backups: Duplicate copies of data, generally stored at an o-site, secure
Bankruptcy Code: Title 11 of the United States Code.
Batch: e entry of any dened batch header information, all of the
records contained in the batch, footing of the totals, corrections
found while footing to the totals, nal balancing of the batch
detail to the totals, and release of the information for use in the
associated production system.
Billable Project : A discrete unit of non-ocurring work that is not (i) an
inherent, necessary, or customary part of the day-to-day services
in any functional service area, and (ii) required to be performed by
provider to meet the existing service obligations or service levels
(other than service levels related to billable project performance).