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A Guide to IT Contracting by Michael R. Overly, Matthew A. Karlyn

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343
Glossary
Actual Uptime: A measurement period, with respect to any particu-
lar service level measured in terms of availability, the aggregate
amount of time within the scheduled uptime for such service level
that the particular service being measured by such service level is
available for use.
Additional Resource Fees or ARC: e incremental charges for each
resource unit consumed above the applicable monthly resource
baseline.
Aliate: Any corporation, partnership, limited liability company, or
other domestic or foreign entity (i) of which a controlling interest
of more than 50 percent is owned directly or indirectly by a Party,
or (ii) controlled by, or under common control with, a Party.
AICPA: e American Institute of Certied Public Accountants.
ASCII: An acronym for American Standard Code for Information
Interchange. An almost universally accepted format for exchang-
ing text-based information. ASCII format is, however, limited in
that it does not preserve the formatting of the text or any special
characteristics of the document (for example, footnotes, tables,
and bullet points).
Aggregated data: Refers to data that has been scrubbed of any personally
or entity identiable information and then generally combined
with similar information from other parties.
Application Programming Interface or API: A specication for estab-
lishing interfaces between two or more elements of soware,
hardware, or other systems.
Approve or Approval: ose categories of approval specically described
therein, (i) the written authorization by a clients Chief Information
Ocer (or his or her designee) or an Outsourcing Relationship
Executive (or his or her designee) for any consent, authorization,
amendment or other approval required under an agreement, and
(ii) with respect to any consent, authorization, amendment or
approval requiring the authorization of payment, or imposing an
obligation on the client for any fees, costs, or other expenses (a)
the written authorization of clients Chief Information Ocer;
344  •  Glossary
(b) the written authorization of clients Outsourcing Relationship
Executive as provided in the agreement; or (c) the written autho-
rization of the applicable client Functional Service Area Manager
as provided in the agreement.
ASP: Acronym for Active Series Pages.
Audit trail: An automatic feature of computer operating systems or cer-
tain programs that creates a record of transactions relating to a
le, piece of data, or particular user.
Auditor: A Partys internal or independent third-party auditors, such
independent third-party auditors designated by a party in writing
from time-to-time, in its sole discretion.
Authentication: Verifying the identity of a user, process, or device, oen
as a prerequisite to allowing access to resources in an information
system.
Authorized Users: Any individual or entity authorized by client to use
the services under the agreement, whether on-site or accessing
remotely.
Availability: e Actual Uptime expressed as a percentage of the
Scheduled Uptime less Excused Downtime for such Service [i.e.,
Availability % = ((Actual Uptime/(Scheduled Uptime – Excused
Downtime)) × 100)].
Available for Use: e ability of equipment, soware, applications and
data, which are used to provide the services, and for which pro-
vider is operationally responsible, to be utilized or accessed by
authorized users in accordance with normal operations and with-
out material degradation of performance.
Backups: Duplicate copies of data, generally stored at an o-site, secure
facility.
Bankruptcy Code: Title 11 of the United States Code.
Batch: e entry of any dened batch header information, all of the
records contained in the batch, footing of the totals, corrections
found while footing to the totals, nal balancing of the batch
detail to the totals, and release of the information for use in the
associated production system.
Billable Project : A discrete unit of non-ocurring work that is not (i) an
inherent, necessary, or customary part of the day-to-day services
in any functional service area, and (ii) required to be performed by
provider to meet the existing service obligations or service levels
(other than service levels related to billable project performance).

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