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A Guide to the Project Management Body of Knowledge (PMBOK® Guide), Fifth Edition by Project Management Institute

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APPENDIX X3

INTERPERSONAL SKILLS

Project managers accomplish work through the project team and other stakeholders. Effective project managers acquire a balance of technical, interpersonal, and conceptual skills that help them analyze situations and interact appropriately. This appendix describes important interpersonal skills, such as:

  • Leadership
  • Team building
  • Motivation
  • Communication
  • Influencing
  • Decision making
  • Political and cultural awareness
  • Negotiation
  • Trust building
  • Conflict management
  • Coaching

While there are additional interpersonal skills that project managers use, the appropriate use of these skills assists the project manager in effectively managing the project.

X3.1 Leadership

Leadership involves focusing the efforts of a group ...

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