A Holistic Approach to Lessons Learned

Contents

FOREWORD

PREFACE

ACKNOWLEDGMENTS

AUTHOR

PART I   THE NEED

CHAPTER 1   A WORLD FULL OF CHALLENGES

The Role of Knowledge

Competition

External Information

Internal Information and Knowledge

References

PART II   CREATING THE KNOWLEDGE

CHAPTER 2   LEARNING THE LESSON FOR THE FIRST TIME

When Should We Debrief?

Who Should Debrief?

How to Debrief?

References

CHAPTER 3   DEEPENING: DEBRIEFING TECHNIQUES AND GUIDELINES

Techniques of Debriefing

After Action Review

Enlarging the AAR Method

Multi-Case Learning: Learning from Several Processes or Events

References

CHAPTER 4   LEARNING FROM QUALITY-BASED PROCESSES

Learning from the Plan–Do–Check–Act Model (PDCA)

Learning from the Define, Measure, Analyze, Improve, and Control Method (DMAIC)

Learning ...