A Holistic Approach to Lessons Learned

Index

A

AAR 17, 22, 26–9, 101–2, 133–4

enlargement of 29–33

questions in 26–7

timing of 17–18

abstract conceptualization 49

actions 59–61, 131

active experimentation 49

ADKAR (awareness, desire, knowledge, ability, and reinforcement) 120–1

After-Action Review (AAR) see AAR

Aha, D. 134, 138

attachments 77

attributes 71–72

context-based 72, 73–4

fixed 74–7

two-stage 73

universal 72

audits

quality 4, 43–4

B

BAR 101–4, 134

Becerra-Fernandez, I. 134

Before Action Review (BAR) 101–4, 134

best practices 55, 131, 134

Boiko, Bob

Content Management Bible, The 72

British Petroleum (BP)

Peer Assist program 100–101

Bunning, C. 136

C

Capability Maturity Model Integration (CMMI) 39

Cell, Edward 48

Learning to Learn from Experience 10–11, 51–3, 137

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