A Manager’s Guide to Human Behavior, Fifth Edition

Table of Contents

1. Cover Page
2. Title Page
3. Copyright Page
4. Contents
5. About This Course
6. How to Take This Course
7. Introduction
8. Pre-Test
9. 1 People in Organizations: A Systems Approach
   1. Introduction
   2. Organizations as Systems
      1. Employees as Stakeholders in the System
      2. Learning Organizations
      3. The Role of Engaged Employees
   3. Mission, Vision, and Strategy: How Are They Different?
   4. A Framework for Influencing Human Behavior
      1. Step One: Gather Information
      2. Step Two: Get a Realistic Perspective
      3. Step Three: Have Genuine and Sincere Interactions
   5. Why Learn About Human Behavior?
   6. The Difference Between Management and Leadership
      1. The Role of a Manager
      2. The Role of a Leader
      3. Integrating Leadership Ability into Management
   7. Action Plan
   8. Recap
   9. Review Questions
10. 2 Self-Awareness: The Importance of Understanding Ourselves
    1. Introduction
    2. The Importance of Self-Awareness
    3. Building Self-Awareness
       1. Emotional Intelligence: Its Importance for Managers
       2. What Motivates You?
    4. Gaining a Realistic View of Yourself
       1. What Is Your Self-Perception?
       2. Using the Johari Window
       3. What Should You Get Feedback On?
    5. Enhancing Self-Awareness Through the Use of Feedback
       1. Multi-Source Feedback
       2. Personality Assessments
       3. Guidelines for Using Personality Assessments
    6. Process of Personal Change
       1. Five Steps to Achieving Change
       2. Achieving Change Over Time
    7. Action Plan
    8. Recap
    9. Review Questions
11. 3 Motivation: What Inspires People to Do What They Do?
    1. Introduction
    2. How Does Motivation Come Into Play at Work?
       1. Can a Manager Really Influence Human Behavior?
       2. Motivation in the Organizational System
    3. Theories of Motivation
       1. Integrating Motivation Theories for Application in the Real World
       2. Why Are There So Many Different Theories of Motivation?
       3. Needs Theories
       4. Process Theories
    4. Management Implications
    5. Action Plan
    6. Recap
    7. Review Questions
12. 4 Communication: Getting Your Message Across
    1. Introduction
    2. Managers as Communicators
    3. What Is Communication?
       1. The Communication Cycle
       2. Non-Verbal Communication
       3. The Role of Communication in Influencing Others
       4. Characteristics of Assertive Communication
    4. Barriers to Communication and How to Overcome Them
       1. Noise
       2. Language and Cultural Differences
       3. Differing and Distorted Perceptions
       4. Strong Emotions
       5. Active Listening
       6. Inability to Give Useful and Truthful Feedback
    5. Action Plan
    6. Recap
    7. Review Questions
13. 5 There Is More to Performance than Just Management!
    1. Introduction
    2. Performance Management versus Performance Appraisal
    3. The Performance Management Process
       1. Define – Set Goals and Expectations
       2. Develop – Enable Employees to Succeed
       3. Review – Gather Information and Document
       4. Reinforce – Reward, Recognize, and Sustain Desired Behaviors
    4. Problems with Performance Management
       1. The Dual Roles of a Manager
       2. Communicating Performance Standards and Expectations
    5. Action Plan
    6. Recap
    7. Review Questions
14. 6 Teams That Work: The Structure and Dynamics of Work Groups
    1. Introduction
    2. What Is a Team?
       1. What Is a Group?
       2. Types of Teams
    3. Characteristics of Effective Teams
       1. Understanding Group Norms and Team Process
       2. Establishing a Team’s Direction and Charter
       3. Members Play Healthy Roles
       4. Open Communication
    4. Team Dynamics
       1. The Role of Leadership on Teams
       2. Team Leadership Functions
       3. Roles Team Members Play
       4. Evaluating Team Roles
    5. Team Decision Making
       1. The Levels of Decision Making
       2. The Phases of Team Decision Making
       3. Inspire Team Leaders to Emerge
    6. Interventions for Teams
       1. Team Building
       2. Conflict
       3. Individual Approaches to Conflict
    7. Action Plan
    8. Recap
    9. Review Questions
15. 7 Change That Works: The Process of Guiding Change
    1. Introduction
    2. Why Do Organizations Change?
    3. The Manager’s Role in the Change Process
       1. How People Are Affected by Change
       2. How to Handle Resistance
    4. The Change Process
       1. Systems Change
       2. Change Process Model
    5. Action Plan
    6. Recap
    7. Review Questions
16. 8 Leadership: Translating Vision into Reality
    1. Introduction
    2. What Is Leadership?
       1. Engaging Employees
       2. The Role of Trust
    3. Foundation of the Tasks-Relationships-Transformations Model
       1. Transactional Leadership
       2. Transformational Leadership
       3. Integrating Transactional and Transformational Leadership
    4. Becoming a Better Leader
       1. Knowing Yourself
       2. Leadership Development
       3. Linking Leadership to Learning Organizations
    5. Action Plan
    6. Recap
    7. Review Questions
17. 9 Putting It All Together: Organizational Effectiveness
    1. Introduction
    2. Gaining Perspective
       1. Case Study: A Trip to the Bank
       2. Your Role in Shaping the Work Environment
    3. Organizational Culture
       1. Why Bother with Organizational Culture?
       2. Definitions and Elements of Organizational Culture
       3. Influencing Culture
    4. Organizational Development
    5. Metrics for Effectiveness
    6. Action Plan
    7. Recap
    8. Review Questions
18. Bibliography
19. Glossary
20. Post-Test
21. Index