GLOSSARY

Acceptance Testing  The running of a set of programs, under designated conditions, on a computer before the acceptance of the system by the customer.

Alternative Dispute Resolution (ADR)  A method of settling disputes without resorting to the legal courts. Examples include mediation and expert determination.

Application Service Provider (ASP)  A business that rents out the use of software running on its own servers to remote customers using a web-based connection to access the service.

Business Process Outsourcing (BPO)  The subcontracting by a business of some or all non-core business activities allowing it to concentrate on its principal activities.

Change Control  The process for changing customer requirements during a project. ...

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