Acceptance Testing The running of a set of programs, under designated conditions, on a computer before the acceptance of the system by the customer.
Alternative Dispute Resolution (ADR) A method of settling disputes without resorting to the legal courts. Examples include mediation and expert determination.
Application Service Provider (ASP) A business that rents out the use of software running on its own servers to remote customers using a web-based connection to access the service.
Business Process Outsourcing (BPO) The subcontracting by a business of some or all non-core business activities allowing it to concentrate on its principal activities.
Change Control The process for changing customer requirements during a project. ...