We are what we repeatedly do. Excellence, then, is not an act, but a habit.
As many companies think of IT as an indirect expense, they continue to pressure IT for additional costs savings year over year. After completing many of the obvious cost reductions, IT may still be required to deliver more reductions.
Questions arise relative to cost reduction and IT value. How much cost reduction is too much? When will you start to cut into the bone rather than trimming the fat? How do you know when you are reducing costs so significantly that you are affecting the service and value that IT provides the business?
The subject ...