When we want to change the way we do something, we need some level of support from the people who manage and from those who actually do the work. This may mean very senior levels of approval for large and costly change, but it is the people who do the work who will be directly affected. To a significant degree, they will be the ones who make it a success.

Some people are most helpful when changes are being made. Some people can be very obstructive. The difference between working in a team that pulls together rather than in different directions is immense on a personal level, but can make the difference between success and failure. Knowing how to persuade people to accept your case, and even more, to actually help positively ...

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