In order to demonstrate competence, there must be some way to qualify and measure it, and this is where competency assessment comes in. Competency assessment may take many forms, from filling in a simple form to in-depth psychological analysis, and any, or all, of these techniques may be valid where appropriate. This book proposes a process-based approach to competency assessment known as the Universal Competency Assessment Model that is intended to be as flexible and scalable as possible.

There are several reasons why someone may want to carry out a competency assessment:

  • To inspire customer confidence and provide a competitive edge. This was alluded to in the previous section, but what this comes down to is our own credibility, ...

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