This book is not possible without the support and encouragement of many—first and foremost, my husband and daughter. I also want to thank my husband’s family and relatives, my parents’ training of my thirst for knowledge and filling gaps where needed, many colleagues and students at Palm Beach Atlantic University and students who helped research and contribute to this piece of work, as well as friends and family in the medical field in California, New York, Florida, Texas, and Washington.

My mentors in the United Kingdom, United States, and Hong Kong who have researched and published in the healthcare industry and practitioners in the field who have offered me their views and reflection over the years have all contributed to the ...

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