5.

tactic two

behave withurgencyevery day

The conversation goes roughly like this.

“My team is too complacent,” he says.

Available evidence suggests he is right. The other person in the room tells him so.

“We have got to get this done within twelve months at the latest. At the rate we are going it might take eighteen, or two years, or never. That is unacceptable. We have to move.”

The other person expresses total agreement.

“I have to talk to John and Henry. This is just not acceptable.”

Another expression of agreement followed by a question. When will you talk to John and Henry?

“When I see them next. I’ll make it the number 1 item on the agenda. Number 1.”

Okay. And when will you be with them next?

“Let’s see. Today’s the twenty-eighth. ...

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