Appendix C: References
Akao, Y. 2004. QFD: Quality Function Deployment—Integrating Customer Requirements into Product Design. New York, NY: Productivity Press.
Altshuller, G. 1996. And Suddenly the Inventor Appears: TRIZ, The Theory of Inventive Problem Solving. Worcester, MA: Technical Innovations Center.
The American Society for Quality. n.d. The Value of an ASQ Certification. Retrieved from http://asq.org/cert/control/index?gclid=COeh_p-J_cYCFVFsfgod0ikO3w.
The American Society for Quality. n.d. W. Edwards Deming: A Mission Pursued on Two Continents. Retrieved from http://asq.org/about-asq/who-we-are/bio_deming.html.
Babich, P. 2005. Hoshin Handbook, 3rd ed. Poway, CA: Total Quality Engineering.
Bader, C. 2015. What Do Chief Sustainability ...
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